SHIPPING POLICY
At Mizuberg, we are committed to delivering your orders promptly and efficiently. Below is our shipping policy to ensure a smooth and satisfactory delivery experience.
1. Shipping Options and Delivery Times
We offer the following shipping options:
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Standard Shipping: Delivery within 5-7 working days.
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Express Shipping: Delivery within 2-3 working days.
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International Shipping- Delivery within 5-7 working days.
Please note that delivery times are estimated and may vary based on your location, product availability, and other factors.
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2. Order Processing Time
All orders are processed within 1-2 working days. Orders placed on weekends or holidays will be processed on the next working day.
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3. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also track your order status directly on our website under the "Track Your Order" section.
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4. International Shipping
For international shipping, please note that your order may experience delays due to local customs processing. Customs charges and fees vary depending on your country. Failure to pay the required customs fees may result in the cancellation of your order. In the event of non-payment of customs fees, we are not responsible for issuing a refund.
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5. Delivery Issues
If you experience any issues with your delivery, such as a delay, missing package, or damaged items, please contact our customer service team immediately at info@mizuberg.com. We are here to help resolve any issues promptly.